Privacy Policy

This Privacy Policy describes how Products Nepal, Inc. ("Products Nepal," "we," "us," or "our") collects, uses, and shares information about you when you use our website, applications, and services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

• Account information: When you register, we collect your email address, username, password, and optional profile details (full name, bio, avatar, company name, job title, website URL, social media URLs).
• Content: Reviews, comments, product submissions, and other content you post on the platform.
• Communications: Messages you send to us through email or support channels.
• Payment information: If you purchase a paid plan, payment details are processed by our third-party payment processor. We do not store full credit card numbers.

1.2 Information Collected Automatically

• Log data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
• Device information: Device type, screen resolution, and unique device identifiers.
• Cookies: We use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Services
• Create and manage your account
• Display your reviews, comments, and profile to other users
• Calculate TrustScores and product rankings
• Send transactional notifications (e.g., review responses, upvote alerts)
• Detect and prevent fraud, abuse, and violations of our Terms
• Respond to your support requests
• Analyze usage patterns to improve the platform
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Other users: Your public profile, reviews, comments, and upvotes are visible to all platform users.
• Service providers: Third parties that help us operate the platform (hosting, email delivery, analytics, payment processing). These providers are contractually obligated to protect your data.
• Law enforcement: When required by law, subpoena, or court order, or to protect the safety and rights of Products Nepal or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where retention is required by law or necessary to resolve disputes. Anonymized data derived from your usage may be retained indefinitely for analytics purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encrypted storage of passwords (bcrypt), rate limiting, and regular security audits. However, no system is completely secure. We cannot guarantee the absolute security of your data.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Delete your personal data
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@productsnepal.com. We will respond within 30 days.

7. International Data Transfers

Products Nepal is operated from Nepal. If you access the Services from outside Nepal, your information may be transferred to and processed in Nepal or other jurisdictions where our service providers operate. By using the Services, you consent to this transfer.

8. Children's Privacy

The Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the platform or sending an email to the address associated with your account. Continued use of the Services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@productsnepal.com.